Good to know
Before you turn the key.
Use these answers and the service-request form to give McElroy the useful details without a long phone call.
Contact & arrival
Start here.
Should I call before coming in?
Contact the shop first so McElroy can confirm the job and timing. Call (828) 593-9395 Monday–Friday, 9 AM–5 PM, excluding holidays. At other times, use the service-request form or email the shop.
What should I include in a service request?
Your name and preferred contact method; the vehicle year, make and model; what the vehicle is doing; when the problem began; warning lights; and whether it starts and can be driven.
Where is the shop?
McElroy Auto Repair is at 92 McElroy Lane in the Upper Crabtree community of Haywood County, just off Bald Creek Road. Open directions.
Why does the address say Clyde if the shop is in Upper Crabtree?
Clyde, NC 28721 is the postal address. The physical community is Upper Crabtree, just off Bald Creek Road—not near downtown Clyde.
Vehicles & work
What McElroy handles.
Do you work on cars and trucks?
Yes. McElroy performs mechanical repair and diagnostic work on cars, pickups, SUVs and trucks. Send the year, make, model and symptoms so the shop can confirm the job.
Do you work on commercial or municipal vehicles?
Yes. McElroy works on commercial, fleet and municipal vehicles and has performed specialized fuel-system work on new municipal cars and trucks. See Fleet & Municipal Work.
Do you perform diagnostics, transmission and exhaust work?
Yes. McElroy handles diagnostics, transmission work and exhaust work. Describe the symptoms rather than trying to diagnose the vehicle yourself.
Do you perform fuel-system work?
Yes. The shop handles accepted fuel-system repair work and specialized fleet fuel-system installations and replacement work.
Do you perform NC vehicle inspections?
Yes. McElroy is an official North Carolina inspection station. See the inspection page for location, hours and state information.
Can you install customer-supplied or third-party parts?
McElroy may install appropriate third-party or customer-supplied parts on accepted jobs. Include the part details with your request; the shop must confirm compatibility and whether the job is a fit.
Do you service farm equipment, UTVs or motorcycles?
McElroy has serviced farm equipment, UTVs and motorcycles, and the shop has a motorcycle lift. Send the make, model and requested work in advance so the shop can confirm that particular job.
Do you sell, install or service tires?
No. McElroy Auto Repair no longer offers tire service.
Do you do body work?
Not in-house. McElroy can help customers find a referral when body work is needed.
Disabled vehicles
When the vehicle cannot make it in.
What if my vehicle will not start or is not drivable?
In the service request, explain whether it starts, moves and can be driven. McElroy may be able to arrange local rollback pickup after reviewing the vehicle and location.
Can McElroy pick up my vehicle?
Possibly. McElroy owns a rollback and has picked up vehicles from local residences for repair. Availability depends on the vehicle, location, timing and situation.
Is rollback pickup free?
No. Rollback pickup is a paid service. McElroy confirms availability and cost before pickup.
How much does pickup cost and what area is covered?
There is no published flat price or fixed service radius. Provide the vehicle location and condition; McElroy will tell you whether pickup is available and what it will cost.
Is this a 24-hour towing service?
No. The rollback is used to help accepted repair customers get vehicles to McElroy. The shop does not advertise emergency dispatch, roadside assistance, accident recovery or general towing.
After the work decision
Picking up your vehicle.
How long can I leave my vehicle after it is ready?
Once McElroy notifies you that your vehicle is ready for pickup, you have 48 hours to pick it up without a storage charge. After the grace period, a storage fee of $25 per calendar day applies. McElroy may waive the fee or allow more time. If you need additional time, contact the shop before the grace period expires.
What if I decide not to have the repair done?
If repairs are declined, McElroy will let you know when the vehicle is ready to be removed. The same 48-hour grace period applies; after that, the $25-per-calendar-day storage charge may begin. Contact the shop promptly if you need more time.
Is the storage charge the same as rollback pickup?
No. Rollback pickup is paid transportation to the shop. Storage is a separate charge that applies only after the 48-hour grace period following notice that a vehicle is ready for pickup or removal.
Still need to contact the shop?